Privacy Policy for Celine Giangi

1. Introduction

Welcome to Celine Giangi (“Celine Giangi,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.celinegiangi.com, use our services, submit information through our forms, communicate with us, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or using personal information for a particular purpose.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal and Contact Information

• Name.
• Email address.
• Telephone or mobile phone number.
• Mailing address.
• Company or organization information.
• Information submitted through contact, booking, inquiry, or service forms.

Account and Transaction Information

• Account login information.
• Service preferences.
• Transaction, billing, and payment information, where applicable.
• Records of purchases, appointments, inquiries, and customer-support communications.

Payment information may be processed directly by third-party payment processors. We generally do not store complete payment-card numbers on our own systems.

Communications Information

We may collect the contents and records of communications you send to us, including emails, telephone calls, text messages, contact-form submissions, and customer-support requests.

If you opt in to receive text messages, we may collect and retain information about your SMS consent, including:

• The mobile telephone number provided.
• The date, time, and method of consent.
• The form, webpage, keyword, or other source through which consent was provided.
• The SMS program or message category selected.
• Records of opt-out, help, or other messaging requests.

Technical and Usage Information

When you use our website or services, we may automatically collect:

• Internet Protocol address.
• Browser type and version.
• Device type and identifiers.
• Operating system.
• Pages viewed and links clicked.
• Date and time of visits.
• Referring website or source.
• General location information inferred from technical data.
• Cookies and similar online identifiers.

3. How We Use Information

We may use personal information to:

• Provide, operate, maintain, and improve our website and services.
• Respond to questions, requests, and customer-support inquiries.
• Schedule, confirm, and manage appointments, events, or services.
• Process transactions and administer accounts.
• Send administrative messages, service notifications, and security updates.
• Send SMS messages when you have provided the required consent.
• Send marketing communications where permitted by law and where you have provided the required consent.
• Personalize and improve the user experience.
• Analyze website usage and service performance.
• Detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents.
• Enforce our agreements and protect our rights.
• Comply with applicable legal, regulatory, and law-enforcement requirements.

We will not use your mobile number or SMS consent information for a purpose materially different from the purpose disclosed when you provided consent without obtaining any consent required by applicable law.

4. Mobile Messaging and SMS

If you provide your mobile telephone number and expressly opt in to receive text messages from Celine Giangi, we may send recurring SMS messages related to the messaging program you selected.

These messages may include:

• Customer-service communications.
• Appointment, booking, or event reminders.
• Service updates and notifications.
• Account-related information.
• Information about products, services, offers, or promotions, where you separately authorize marketing messages.

Message frequency varies depending on the messaging program. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You may withdraw SMS consent at any time by replying STOP, CANCEL, END, QUIT, REVOKE, OPT OUT, or UNSUBSCRIBE to an incoming message.

After receiving an opt-out request, we may send one final message confirming that you have been unsubscribed. No further recurring messages will be sent unless you provide a new opt-in.

For assistance, reply HELP to an incoming message or contact us using the information below:

• Email: [email protected]
• Phone: 909-304-2090
• Mailing address: 80 Lakeshore Dr., Pointe Claire, Quebec, H9S 4H6

We may process SMS opt-out requests and consent changes through our messaging providers. If you cannot reply by text, contact us using the information above and identify the mobile number associated with your request.

5. SMS Consent and Mobile Information

We do not require you to consent to marketing text messages as a condition of purchasing goods or services.

We do not sell or rent mobile telephone numbers, SMS consent records, or mobile information. We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that support our messaging program, such as communications platforms, messaging providers, carriers, customer-support platforms, and technical vendors. These providers may use the information only to perform services on our behalf and subject to appropriate contractual or confidentiality obligations.

We may also disclose information when necessary to comply with law, respond to a valid legal process, protect our rights or safety, investigate fraud or security issues, or complete a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law and appropriate safeguards.

6. Cookies and Similar Technologies

We may use cookies, web beacons, pixels, local storage, and similar technologies to:

• Remember preferences.
• Maintain sessions and support website functionality.
• Understand website traffic and usage.
• Measure campaign and service performance.
• Improve security and user experience.

You may manage cookies through your browser settings. Disabling cookies may affect some website features.

7. When We Disclose Information

We may disclose personal information to:

• Service providers that host, operate, support, or maintain our website and services.
• Messaging, telecommunications, and customer-relationship-management providers.
• Payment processors and financial-service providers.
• Analytics, security, and fraud-prevention providers.
• Professional advisers, including legal, accounting, and insurance advisers.
• Government agencies, regulators, courts, or law-enforcement authorities when required or permitted by law.
• Parties involved in a merger, acquisition, financing, restructuring, or transfer of assets.

We do not sell personal information. We do not share mobile information or SMS consent data for third-party or affiliate marketing.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, administer SMS consent and opt-out requests, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

SMS consent and opt-out records may be retained for as long as necessary to demonstrate compliance and prevent messages from being sent after an opt-out request.

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it where appropriate.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission over the internet and no electronic storage system is completely secure. We cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of personal information.
• Request restriction of or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of certain information in a portable format.
• Opt out of marketing communications.

To exercise a privacy right, contact us at [email protected] or 909-304-2090. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

To stop SMS messages, reply STOP or use the contact information in Section 4.

11. Children’s Privacy

Our website and services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Websites and Services

Our website or services may contain links to third-party websites or use third-party services. Those third parties may have their own privacy policies and practices. We are not responsible for the privacy, security, or content of third-party websites or services.

13. International Data Transfers

Personal information may be processed, stored, or transferred in countries other than the country where it was collected. Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required, we will use reasonable and legally recognized safeguards for international transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date.

If a change materially affects how we use personal information or SMS consent information, we will provide any notice or obtain any consent required by applicable law.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact: